Support
Frequently asked questions
Everything you need to know about Club Locker subscriptions, what stays free, and what changes for clubs and federation members.
How will the new subscription model work?
A subscription model is being introduced to support the ongoing development and enhancement of Club Locker. It offers comprehensive access to match data, new features, and established favorites like Live Scoreboard and Player Tracker. Subscriptions are available for as low as $6.67/month when billed annually.
What features are included in the free version of Club Locker?
- View your own Historical Rating Graph.
- Access to a 6-week archive of tournaments and matches you have participated in.
- View a 52-week archive of matches from tournaments you have participated in.
- The ability to track up to 3 players in Player Tracker (limited functionality).
What additional features do subscribers have access to in Club Locker?
- Subscribers will have all the features available in the free version, plus:
- View all tournament archives, including those you did not participate in.
- Access to complete match archives, both personal and from other players.
- View historical data for other players through the extended archive access.
- Use of the Head to Head feature to see personal head-to-head statistics and those of other players.
- Detailed tournament and league match details.
- Live Scores for tournaments and leagues.
- A completely ad-free experience within the platform.
Will free users be able to use the new Match Insights and Head-to-Head features?
The new Match Insights and Head-to-Head features will be exclusive to subscribers. These advanced features provide comprehensive, live-updated data and personalized insights on player matches, as well as detailed summaries and stats on all prior matchups.
What happens to the existing benefits for US Squash members and Club Locker supported facilities?
The existing benefits provided by US Squash to their members such as core personal profile data, participation in accredited leagues and tournaments, seamless integration of all match results into official ratings and rankings, access to certification programs, and eligibility for national honors and awards will remain the same.
Some previously enjoyed access has been removed. The following features are either limited or not offered to US Squash members without a subscription:
- Access to others tournament and match history
- Player Tracker has been limited to 3 players
As a club admin, how will these changes affect my club’s operations?
Club operations will not be affected by these changes. Club admins will continue to have access to the core functionalities needed for managing reservations, memberships, and programming. The additional features for subscribers are designed to enhance individual player experiences.
Will there be any change in the way match results are integrated?
No, there will be no change in how match results are integrated with US Squash accredited programs and activities. This will remain seamless for all users, ensuring a consistent and high-quality experience.
What are the new features being introduced to Club Locker?
Club Locker is launching two new features:
- Match Insights: This feature provides live-updated data and personalized insights on player matches.
- Head-to-Head: Offers detailed summaries and statistics for all previous matchups.
How does the subscription benefit clubs and organizations?
Clubs and organizations with members who subscribe to Club Locker will benefit from having their members access enhanced features that can contribute to a more engaged and competitive community. Subscribed members will have deeper insights into their performance, which can contribute to a higher level of play and engagement within the club’s ecosystem.
Will the core functionalities of Club Locker change for club management?
No, the core functionalities that clubs rely on for managing reservations, memberships, and programming will remain unaffected. The subscription model primarily enhances individual user experience with advanced features.
How does this change support the growth and sustainability of racquet sports?
The introduction of new features and a subscription model is key to sustaining the Club Locker platform and enabling the continued development of advanced capabilities. This approach ensures that Club Locker can keep offering high-quality services and innovative features to grow and support the racquet sports community.
Who can I contact for more information or if I have specific questions?
For any further queries or specific concerns, feel free to reach out to our support team at support@clublocker.com. We are here to assist you with any information you need regarding these updates.
Why now?
We believe that technology is the single best way to catalyze and support the growth of sport and we have reached a point in our journey where, to take the next important steps forward in that mission, we need to ensure we are on solid footing and can invest for the future.